Customer Satisfaction Increase the Market Value of Equity

Question: Q.1.1 Discuss the three key reasons for using customer policy with in the hospitality Industry* context. Use Harvard style referencing in-line citation). Hospitality, Tourism, Leisure and Sports Q.1.2 From the customer policy of Hilton hotel given in class (and online): Discuss the purpose of evaluating a customer service policy. Explain how the evaluation of the policy can assist in future staff training and development. Additional information may be utilized from other sources. Use Harvard style referencing in-line citation. Q.2.1 Evaluate two benefits and two drawbacks of each of the communication methods from the Rent a Car Case study case study. Explain how you would use this in real life scenario. Additional information may be utilized from other sources. Use Harvard style referencing in-line citation. Q.2.2 Using this Link (given in class) and the table provided in class, analyse how customer perception is influenced by customer service provision. Additional information may be utilized from other sources. Use Harvard style referencing in-line citation. Answer: 1.1: The first reason for this is that it is quite imperative to have a customer trust which is everyones responsibility in order to deliver what they have basically promised to the customers. Therefore, there are different policies for every department. Another reason could be related to the service routine which means that the service show could be dissatisfying due to the staff not being open handed and the reason for this could be that they are not well aware of their job and that they cant perform well (Bueschken, n.d.). There could be lack of coordination and poor knowledge between the employees. There could be low amount of principles related to excellence. If any particular company has set various principles then this would shape the prospect of the customers and management as well and hence, this would result in an inappropriate self awareness about the needs of the customers. 1.2: As per the Hilton Policy, evaluation of the customer service policy is done to make sure that the satisfaction of the customer is maximized in accordance with the nature of the business. Customer services policies are considerd to be quite integral for a proper functioning of the business (W., 2011). Therefore, evaluation of a customer service policy will facilitate in the fulfillment of hotels goals and objectives which would further lead to customer satisfaction. Apart from this, the evaluation of the policy can facilitate in the future staff training and development since if some gaps are found within the policies that act as a barrier for the hotels success, the staff training will be further implemented to make sure that the staff fulfills the customer requirements in accordance with their expectations and anticipations. 2.1: The answer for this would be that the communication methods from Rent a Car Case study indicates the representation of the benefits like sustaining, creating and managing the operations of the organizations (McMahon, 2009). This communication method also makes an indication of delegating of the responsibility, vital information and imparting of the authority (Lee, Tongzon and Kim, 2015). The disadvantage could be that employees could have a conflict of interest while sharing their own viewpoints while thinking about winning the customers and, if the employees make group or pairs with each other and establishes a relation of friendship, then this would result in less productivity. 2.2: If the customer perception results in an increased perceived value and the customer service provision is not standardized or up to the mark, then this could result in a negative image of the company and its products or brands (Lianos, n.d.). This is the only way through which perception can have an influence through service provision. Therefore, companies should take a proper care of this particular aspect. References Bueschken, J. (n.d.). Does Improving Customer Satisfaction Really Increase the Market Value of Equity? - Revisiting the ACSI Customer Satisfaction Data.SSRN Electronic Journal. Lee, S., Tongzon, J. and Kim, Y. (2015). Port e-Transformation, customer satisfaction and competitiveness.Maritime Policy Management, pp.1-14. Lianos, G. (n.d.). A Schumpeterian Model of Optimal Customer-Lifetime-Value Policies Over the Business Cycle.SSRN Electronic Journal. McMahon, U. (2009). Customer attitudes towards restaurant reservations policies.Journal of Revenue and Pricing Management, 10(3), pp.244-260. W., G. (2011). Hilton Hooks Up.Cornell Hotel and Restaurant Administration Quarterly, 40(1), pp.11-11.

Rigid body free essay sample

Conditions for Rigid-Body Equilibrium The rigid body in fgure (a), which is fixed in the x, y, z, reference at constant velocity. A free-body diagram of the arbitrary lth particle of the body is shown in fgure (b). There are two types of forces which act on it. The resultant internal forces, f , is caused by interaction with adjacent particles. The resultant external forces F represents, for example, the effects of gravitational, electrical, magnetic, or contact orces between the lth particles is in equilibrium, then appliying not included within the body. If the particle is in equilibrium, then applying Newtons first law we have When the equation of equilibrium is applied to each of the other particles of the body, similar equations will result. If all these equations are added together vectorially, we obtain The summation of the internal forces will equal zero since the internal forces between particles within the body will occur in equal but opposite collinear pairs, Newtons third law. We will write a custom essay sample on Rigid body or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Consequently, only the sum of the external forces will remain; and therefore, letting iF = if, the above equation can be written as Let consider the moments of the forces acting on the lth particles about the arbitrary point O, fgure (b). sing the above particles equilibrium equation and the distributive law of the vector cross product we have Similar equations can be written for the other particles of the body, and adding them together vectorially , we obtain The second term is zero since , as started above, the internal forces occur in equal ut opposite collinear pairs, and therefore the resultant moment of each pairs of forces about point O is zero. Hence , using the notation iMo = ir x iF , we have Hence the two equations ot equilibrium tor a rigid body can follows: be summarized as These equations require that a rigid body will remain in equilibrium provided the sum of all external external forces acting on the body is equal to zero and the sum moments of external forces about a point is equal to zero. The fact that these conditions are necessary for equilibrium has now been proven. They are also sufficient for maintaining equilibrium.

The Essay of Argumentative Essays - Make it Easy

The Essay of Argumentative Essays - Make it EasySample essays can help you compose your own essay, and create it with ease. You do not have to write an essay or deal with essay-writing, it can be done from the comfort of your home.Essays are meant to tell readers about something that is important to you. It is the art of writing concisely about what you think will be interesting and can also provide education for others. The essay of argumentative essays can provide a case study to a writer in analyzing the topic and will provide a better way of looking at things.When writing a persuasive essay, the subject is always the most important thing to be able to focus on. It is the most common topic people get interested in. It is the idea that is at the core of the essay. Some people also think that writing is like painting the picture of their life.The creation of a good essay can help a person to be good at arguing his point. Arguments in essay writing may be brief, though it needs to be clear enough. The essay of argumentative essays needs to be simple to make it clear, since a complex written piece would not be comprehensible. There are some useful guidelines that can help the writer on writing the most concise essay.When writing a sentence, you need to ensure that the structure is the right place, and the ideas are presented logically. The perfect way to come up with a good title is to get the essay on the subject of the essay of argumentative essays. It should be brief yet able to capture the interest of the reader, or else you will be able to get lost.A sentence can also come from the first paragraph of the essay, and sometimes, from the first paragraph alone. If the essay is of argumentative essays, then the composition must take a thesis statement to start off with. The words in the thesis statement should tell what the topic is, and what the main theme of the essay is.Make sure that the tone of the essay is from the beginning to the end of the sentence. Whi le writing a paragraph, you need to ensure that the sentence flows. It has to be written clearly and concisely, but it also needs to be well-organized, and brief. It is easy to get lost when writing an essay on any topic, but the essay of argumentative essays is even easier.You do not have to go out and buy the best essay book to be able to compose your own essay. With sample essays, you are able to learn about proper grammar, sentence structure, and how to use logic to write.

Jail vs. Prison

Jail vs. Prison Jail vs. Prison Jail vs. Prison By Maeve Maddox A reader asks, Can the words  jail and prison be used interchangeably? In colloquial usage, the words jail and prison are often used interchangeably in reference to any place where people are locked up for a legal offense. Jail is the usual choice when speaking of imprisonment in the abstract. For example: A man like that belongs in jail. If you ask me, I’d put him in jail and throw away the key. The connotation of jail is less severe than that of prison. When the words are used in reference to actual places of legal confinement, there is a distinct difference between a jail and a prison. In most US states, jails are short-term facilities operated by local authorities, whereas prisons are long-term facilities operated by the state or federal government. When people are arrested for anything, from drunk driving to murder, they will be temporarily confined in a jail. For lack of more appropriate facilities, mentally ill people are often placed in jail. Note: So many mentally ill people are jailed or imprisoned in the United States that, according to clinical psychologist Dean Aufderheide, â€Å"[T]here is no doubt that our jails and prisons have become America’s major mental health facilities, a purpose for which they were never intended.† Typically, jail is for: 1. People who are being held pending a plea agreement, trial, or sentencing; 2. People who have been convicted of a misdemeanor criminal offense and are serving a sentence of less than a year; 3. People who have been sentenced to a term longer than a year and are waiting to be transferred to a long-term facility. Prisons are for convicted felons who have been sentenced to a term of one year or longer. Here are some quotations that fail to distinguish between jail (short-term) and prison (long-term): Al Capone was sentenced to 11 years in jail for failure to pay four years’ worth of taxes.- Political blogger. I hope his sentence is long enough so his jail cell will become his coffin.- Victim of convicted swindler Bernard Madoff, whose sentence is for a term of 150 years. Man remains in jail 6 years without conviction- Headline, Las Vegas Review-Journal. Man faces 11 years in jail for punching elderly man over free Nutella samples- Headline, The Independent. Venezuelas opposition denounced the sentencing of politician Leopoldo Lopez to nearly 14 years in jail.- News article, The Huffington Post. Most speakers will probably continue to use jail informally to mean â€Å"a place of incarceration.† Professional writers, on the other hand, may be expected to observe a distinction between jail and prison in formal contexts. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Misused Words category, check our popular posts, or choose a related post below:Definitely use "the" or "a"A While vs AwhileNominalized Verbs

Einsteins Theory of Relativity

Einsteins Theory of Relativity Einsteins theory of relativity is a famous theory, but its little understood. The theory of relativity refers to two different elements of the same theory: general relativity and special relativity. The theory of special relativity was introduced first  and was later considered to be a special case of the more comprehensive theory of general relativity. General relativity is a  theory of gravitation  that   Albert Einstein developed by  between 1907 and 1915, with contributions from many others after 1915. Theory of Relativity Concepts Einsteins theory of relativity includes the interworking of several different concepts, which include: Einsteins Theory of Special Relativity - localized behavior of objects in inertial frames of reference, generally only relevant at speeds very near the speed of lightLorentz Transformations - the transformation equations used to calculate the coordinate changes under special relativityEinsteins Theory of General Relativity - the more comprehensive theory, which treats gravity as a geometric phenomenon of a curved spacetime coordinate system, which also includes noninertial (i.e. accelerating) frames of referenceFundamental Principles of Relativity What Is Relativity? Classical relativity (defined initially by Galileo Galilei and refined by Sir Isaac Newton) involves a simple transformation between a moving object and an observer in another inertial frame of reference. If you are walking in a moving train, and someone stationary on the ground is watching, your speed relative to the observer will be the sum of your speed relative to the train and the trains speed relative to the observer. Youre in one inertial frame of reference, the train itself (and anyone sitting still on it) are in another, and the observer is in still another. The problem with this is that light was believed, in the majority of the 1800s, to propagate as a wave through a universal substance known as the ether, which would have counted as a separate frame of reference (similar to the train in the above example). The famed Michelson-Morley experiment, however, had failed to detect Earths motion relative to the ether and no one could explain why. Something was wrong with the classical interpretation of relativity as it applied to light ... and so the field was ripe for a new interpretation when Einstein came along. Introduction  to  Special Relativity In 1905,  Albert Einstein  published (among other things) a paper called  On the Electrodynamics of Moving Bodies  in the journal  Annalen der Physik. The paper presented the theory of  special relativity, based  on  two postulates: Einsteins PostulatesPrinciple of Relativity (First Postulate):   The laws of physics are the same for all inertial reference frames.Principle of Constancy of the Speed of Light (Second Postulate):  Light always propagates through a vacuum (i.e. empty space or free space) at a definite  velocity, c, which is independent of the state of motion of the emitting body. Actually, the paper presents a more formal, mathematical formulation of the postulates. The phrasing of the postulates  are  slightly different from textbook to  textbook  because of translation issues, from mathematical German to comprehensible English. The second postulate is often mistakenly written to include that the speed of light in a vacuum is  c  in all frames of reference. This is actually a derived result of the two postulates, rather than part of the second postulate itself. The first postulate is pretty much common sense. The second postulate, however, was the revolution. Einstein had already introduced the  photon theory of light  in his paper on the  photoelectric effect  (which rendered the ether  unnecessary). The second postulate, therefore, was a consequence of massless photons moving at the velocity  c  in a vacuum. The ether no longer had a special role as an absolute inertial frame of reference, so it was not only unnecessary but qualitatively useless under special relativity. As for the paper itself, the goal was to reconcile Maxwells equations for electricity and magnetism with the motion of electrons near the speed of light. The result of Einsteins paper was to introduce new coordinate transformations, called  Lorentz transformations, between inertial frames of reference. At slow speeds, these transformations were essentially identical to the classical model, but at high speeds, near the speed of light, they produced radically different results. Effects of Special Relativity Special relativity yields several consequences from applying Lorentz transformations at high velocities (near the speed of light). Among them are: Time dilation (including the popular twin paradox)Length contractionVelocity transformationRelativistic velocity additionRelativistic doppler effectSimultaneity clock synchronizationRelativistic momentumRelativistic kinetic energyRelativistic massRelativistic total energy In addition, simple algebraic manipulations of the above concepts yield two significant results that deserve individual mention. Mass-Energy Relationship Einstein was able to show that mass and energy were related, through the famous formula  Emc2. This relationship was proven most dramatically to the world when nuclear bombs released the energy of mass in Hiroshima and Nagasaki at the end of World War II. Speed of Light No object with mass can accelerate to precisely the speed of light. A massless object, like a photon, can move at the speed of light. (A photon doesnt actually accelerate, though, since it  always  moves exactly at  the speed of light.) But for a physical object, the speed of light is a limit. The  kinetic energy  at the speed of light goes to infinity, so it can never be reached by acceleration. Some have pointed out that an object could in theory move at greater than the speed of light, so long as it did not accelerate to reach that speed. So far no physical entities have ever displayed that property, however. Adopting Special Relativity In 1908,  Max Planck  applied the term theory of relativity to describe these concepts, because of the key role relativity played in them. At the time, of course, the term applied only to special relativity, because there was not yet any general relativity. Einsteins relativity was not immediately embraced by physicists as a  whole  because it seemed so theoretical and counterintuitive. When he received his 1921 Nobel Prize, it was specifically for his solution to the  photoelectric effect  and for his contributions to Theoretical Physics. Relativity was still too controversial to be specifically referenced. Over time, however, the predictions of special relativity have been shown to be true. For example, clocks flown around the world have been shown to slow down by the duration predicted by the theory. Origins of Lorentz Transformations Albert Einstein  didnt create the coordinate transformations needed for special relativity. He didnt have  to because the Lorentz transformations that he needed already existed. Einstein was a master at taking previous work and adapting it to new situations, and he did so with the Lorentz transformations just as he had used Plancks 1900 solution to the  ultraviolet catastrophe  in  black body radiation  to craft his solution to the  photoelectric effect, and thus develop the  photon theory of light. The transformations were actually first published by Joseph Larmor in 1897. A slightly different version had been published a decade earlier by Woldemar Voigt, but his version had a square in the time dilation equation. Still, both versions of the equation were shown to be invariant under Maxwells equation. The mathematician and physicist Hendrik Antoon Lorentz proposed the idea of a local time to explain relative simultaneity in 1895, though, and began working independently on similar transformations to explain the null result  in  the Michelson-Morley experiment. He published his coordinate transformations in 1899, apparently still unaware of Larmors publication, and added time dilation in 1904. In 1905, Henri Poincare modified the algebraic formulations and attributed them to Lorentz with the name Lorentz transformations, thus changing Larmors chance at immortality in this regard. Poincares formulation of the transformation was, essentially, identical to that which Einstein would use. The transformations apply to a four-dimensional coordinate system, with three spatial coordinates (x,  y,   z) and  one-time  coordinate (t). The new coordinates are denoted with an apostrophe, pronounced prime, such that  x is pronounced  x-prime. In the example below, the velocity is in the  xx direction, with velocity  u: x (   x  -   ut  ) / sqrt ( 1 -   u2  /   c2  )y   yz   zt {  t  - (  u  /  c2  )  x  } / sqrt ( 1 -  u2  /  c2  ) The transformations are provided primarily for demonstration purposes. Specific applications of them will be dealt with separately. The term 1/sqrt (1 -  u2/c2) so frequently appears in relativity that it is denoted with the Greek symbol  gamma  in some representations. It should be noted that in the cases when  u  Ã‚  c, the denominator collapses to essentially the sqrt(1), which is just 1.  Gamma  just becomes 1 in these cases. Similarly,  the  u/c2  term also becomes very small. Therefore, both dilation of space and time are non-existent to any significant level at speeds much slower than the speed of light in a vacuum. Consequences of the Transformations Special relativity yields several consequences from applying Lorentz transformations at high velocities (near the speed of light). Among them are: Time dilation  (including the popular Twin Paradox)Length contractionVelocity transformationRelativistic velocity additionRelativistic doppler effectSimultaneity clock synchronizationRelativistic momentumRelativistic kinetic energyRelativistic massRelativistic total energy Lorentz Einstein Controversy Some people point out that most of the actual work for the special relativity had already been done by the time Einstein presented it. The concepts of dilation and simultaneity for moving bodies were already in place and the mathematics had already been developed by Lorentz Poincare. Some go so far as to call Einstein a plagiarist. There is some validity to these charges. Certainly, the revolution of Einstein was built on the shoulders of a lot of other work, and Einstein got far more credit for his role than those who did the grunt work. At the same time, it must be considered that Einstein took these basic concepts and mounted them on a theoretical framework which made them not merely mathematical tricks to save a dying theory (i.e. the ether), but rather fundamental aspects of nature in their own right. It is unclear that Larmor, Lorentz, or Poincare intended so bold a move, and history has rewarded Einstein for this insight boldness. Evolution of General Relativity In  Albert Einsteins  1905 theory (special relativity), he showed that among inertial frames of reference there was no preferred frame. The development of general relativity came about, in part, as an attempt to show that this was true among non-inertial (i.e. accelerating) frames of reference as well. In 1907, Einstein published his first article on gravitational effects on  light  under special relativity. In this paper, Einstein outlined his equivalence principle, which stated that observing an experiment on the Earth (with gravitational acceleration  g) would be identical to observing an experiment in a rocket ship that moved at a speed of  g. The equivalence principle can be formulated as: we [...] assume the complete physical equivalence of a gravitational field and a corresponding acceleration of the reference system.as Einstein said or, alternately, as one  Modern Physics  book presents it:There is no local experiment that can be done to distinguish between the effects of a uniform gravitational field in a nonaccelerating inertial frame and the effects of a uniformly accelerating (noninertial) reference frame. A second article on the subject appeared in 1911, and by 1912 Einstein was actively working to conceive of a general  theory of relativity  that would explain special relativity, but would also explain gravitation as a geometric phenomenon. In 1915, Einstein published a set of differential equations known as the  Einstein field equations. Einsteins  general relativity  depicted the universe as a geometric system of three spatial and one time dimensions. The presence of mass, energy, and momentum (collectively quantified as  mass-energy density  or  stress-energy) resulted in a bending of this space-time coordinate system. Gravity, therefore, was movement along the simplest or least-energetic route along this curved space-time. The Math of General Relativity In the simplest possible terms, and stripping away the complex mathematics, Einstein found the following relationship between the curvature of space-time and mass-energy density: (curvature of space-time) (mass-energy density) * 8   pi G  /   c4 The equation shows a direct, constant proportion. The gravitational constant,  G, comes from  Newtons law of gravity, while the dependence upon the speed of light,  c, is expected from the theory of special relativity. In a case of zero (or near zero) mass-energy density (i.e. empty space), space-time is flat. Classical gravitation is a special case of gravitys manifestation in a relatively weak  gravitational field, where the  c4  term (a very big denominator) and  G  (a very small numerator) make the curvature correction small. Again, Einstein didnt pull this out of a hat. He worked heavily with Riemannian geometry (a non-Euclidean geometry developed by mathematician Bernhard Riemann years earlier), though the resulting space was a 4-dimensional Lorentzian manifold rather than a strictly Riemannian geometry. Still, Riemanns work was essential for Einsteins own field equations to be complete. What Does General Relativity Mean? For an analogy to general relativity, consider that you stretched out a  bed sheet  or piece of elastic flat, attaching the corners firmly to some secured posts. Now you begin placing things of various weights on the sheet. Where you place something very light, the sheet will curve downward under the weight of it a little bit. If you put something heavy, however, the curvature would be even greater. Assume theres a heavy object sitting on the sheet and you place a second, lighter, object on the sheet. The curvature created by the heavier object will cause the lighter object to slip along the curve toward it, trying to reach a point of equilibrium where it no longer moves. (In this case, of course, there are other considerations a ball will roll further than a cube would slide, due to frictional effects and such.) This is similar to how general relativity explains gravity. The curvature of a light object doesnt affect the heavy object much, but the curvature created by the heavy object is what keeps us from floating off into space. The curvature created by the Earth keeps the moon in orbit, but at the same  time, the curvature created by the moon is enough to affect the tides. Proving General Relativity All of the findings of special relativity also support general relativity, since the theories are consistent. General relativity also explains all of the phenomena of classical mechanics, as they too are consistent. In addition, several findings support the unique predictions of general relativity: Precession of perihelion of MercuryGravitational deflection of starlightUniversal expansion (in the form of a  cosmological constant)Delay of radar echoesHawking radiation from black holes Fundamental Principles of Relativity General Principle of Relativity:  The laws of physics must be identical for all observers, regardless of whether or not they are accelerated.Principle of General Covariance:  The laws of physics must take the same form in all coordinate systems.Inertial Motion is Geodesic Motion:  The world lines of particles unaffected by forces (i.e. inertial motion) are timelike or null geodesic of spacetime. (This means the tangent vector is either negative or zero.)Local Lorentz Invariance:  The rules of special relativity apply locally for all inertial observers.Spacetime Curvature:  As described by Einsteins field equations, the curvature of spacetime in response to mass, energy, and momentum results in gravitational influences being viewed as a form of inertial motion. The equivalence principle, which  Albert Einstein  used as a starting point for general relativity, proves to be a consequence of these principles. General Relativity the Cosmological Constant In 1922, scientists discovered that application of Einsteins field equations to cosmology resulted in an expansion of the universe. Einstein, believing in a static universe (and therefore thinking his equations were in error), added a  cosmological constant  to the field equations, which allowed for static solutions. Edwin Hubble, in 1929, discovered that there was redshift from distant stars, which implied they were moving with respect to the Earth. The universe, it seemed, was expanding. Einstein removed the cosmological constant from his equations, calling it the biggest blunder of his career. In the 1990s, interest in the cosmological constant returned in the form of  dark energy. Solutions to  quantum field theories  have resulted in a huge amount of energy in the quantum vacuum of space, resulting in an accelerated expansion of the universe. General Relativity and Quantum Mechanics When physicists attempt to apply quantum field theory to the  gravitational field, things get very messy. In mathematical terms, the physical quantities involve diverge, or result in infinity. Gravitational fields under general relativity require an infinite number of correction, or renormalization, constants to adapt them into solvable equations. Attempts to solve this renormalization problem lie at the heart of the theories of  quantum gravity. Quantum gravity theories typically work backward, predicting a theory and then testing it rather than actually attempting to determine the infinite constants needed. Its an old trick in physics, but so far none of the theories have been adequately proven. Assorted Other Controversies The major problem with general relativity, which has been otherwise highly successful, is its overall incompatibility with quantum mechanics. A large chunk of theoretical physics is devoted toward trying to reconcile the two concepts: one which predicts macroscopic phenomena across space and one which predicts microscopic phenomena, often within spaces smaller than an atom. In addition, there is some concern with Einsteins very notion of spacetime. What is spacetime? Does it physically exist? Some have predicted a quantum foam that spreads throughout the universe. Recent attempts at  string theory  (and its subsidiaries) use this or other quantum depictions of spacetime. A recent article in New Scientist magazine predicts that spactime may be a quantum  superfluid  and that the entire universe may rotate on an axis. Some people have pointed out that if spacetime exists as a physical substance, it would act as a universal frame of reference, just as the ether had. Anti-relativists are thrilled at this prospect, while others see it as an unscientific attempt to discredit Einstein by resurrecting a century-dead concept. Certain issues with black hole singularities, where the spacetime curvature approaches infinity, have also cast doubts on whether general relativity accurately depicts the universe. It is hard to know for sure, however, since  black holes  can only be studied from afar at present. As it stands now, general relativity is so successful that its hard to imagine it will be harmed much by these inconsistencies and controversies until a phenomena comes up which actually contradicts the very predictions of the theory. Quotes About RelativitySpacetime grips mass, telling it how to move, and mass grips spacetime, telling it how to curve - John Archibald Wheeler.The theory appeared to me then, and still does, the greatest feat of human thinking about nature, the most amazing combination of philosophical penetration, physical intuition, and mathematical skill. But its connections with experience were slender. It appealed to me like a great work of art, to be enjoyed and admired from a distance. - Max Born

Information Systems for JP Morgan Case Study Example | Topics and Well Written Essays - 3000 words

Information Systems for JP Morgan - Case Study Example Their experiences with outsourcing have been bitter and they are on the lookup for better strategies for managing their IT infrastructure. In addition to that, backsourcing did not do much good. It stirred dissatisfaction among employees and senior management. Information strategy for any organisation is purely based on their requirements to manage business and envelope operations into a system which would in turn effectively manage their resources and yield not only profits in the long run but satisfaction to its employees and customers. (Laudon, 2002) The detailed company analysis of the issues it is facing has been discussed vividly. The employees have been mismanaged and to a great extent their morale and satisfaction has eroded in the process of outsourcing and backsourcing. A close study of the information systems strategy has been made and various methods have been evaluated for the betterment of the firm. The success of the IT strategy would be among the employees or users of the system as they are the people who live with the technology for getting the job done. Finally, evaluation of the new proposed information systems strategy is done so that the degree of its effectiveness is measured for further implementation. The satisfaction level of its employees is the first priority. It had already battered lot of its wealth in outsourcing and suffered massive losses through backsourcing. Business decisions relating to forming a new IT strategy would evaluate thoroughly the probabilities of the proposed solution and its derivability which has been covered in detail in this report. Primary Analysis of the case JP Morgan Chase's decision to outsource did not help. There IS strategy for outsourcing was meant to address the following problems: 1. Economy: IBM stood as a specialist in the IT infrastructure services and trusting them to manage their business operations would mean a good business decision. 2. Service Quality: This was the primary and the most important reason for which JP Morgan Chase wanted their business operations to be taken care by the service provider company. It wanted to position itself better in various markets. The above factors accounted for a greater share of interest for which JP Morgan Chase wanted to go for outsourcing. But finally it did not work. It faced losses not only on the monetary front but also towards the human resources. The various problems faced by the firm can be summarized as follows: All the dangers of placing the information systems functions outside the organization were possible noted for the firm. 1. Loss of control: This was pretty much evident that some employees were transferred on IBM's payroll and were not satisfied. It

Macondo Blow Out Research Paper Example | Topics and Well Written Essays - 1250 words - 3

Macondo Blow Out - Research Paper Example On April the 20th at 9:45 PM the Macondo oil rig experienced a blow out that resulted from a jet of seawater being ejected from the riser accompanied by a slushy of mud and oil followed by jets of methane. This mixture, especially the methane, ignited and caused a series of explosions that served to cripple the well and eventually took the lives of 11 personnel.1 At the time the explosion occurred, the Deepwater Horizon rig was drilling at a depth of around 5000 feet into what experts have described as the Macondo Prospect which is located approximately 40 miles from the coast of Louisiana (Rose et al 2). Although the ownership of Deepwater Horizon has remained unclear to a host of individuals, the fact of the matter was that BP did not operate the rig solely under its own direction. Rather, BP was the owner of the rig itself but only held a 65% share of ownership in relation to the Mississippi Canyon drilling expedition that resulted in the disaster of Deepwater Horizon. Additionally, the remaining 35% of interest in the rig was split between Anadarko Petroleum Corporation, aka Halliburton Corporation, (which held a 25% share) and MOEX Offshore 2007 (which held a 10% share). After the explosion took place, the Macondo Blow-Out began to gush crude oil into the ocean at a rate of around 2.6 million gallons per day. This figure is disputed by different groups that either wish to minimize or maximize the effect that the Deepwater Horizon disaster had on the surrounding environment; however, for this study, the author has chosen to employ the Coast Guard’s estimates as those which were most likely to not experience any form of particular bias with relation to the disaster. Most scholars agree that the rate of flow of the oil seepage continued virtually unabated until the well was capped on the 19th of September of the same year. Certain experts disagree with this analysis and claim that the well gushed more oil in the initial stages  whereas, near the time when the well was capped, most of the pressure had been relieved thus much less oil was flowing.  Ã‚